An Outsourced Sales Team For Your Business

The client, a homeware retailer with a store in Camden, had no dedicated outbound function. We recruited and trained a 4-person calling team, wrote call scripts based on their product catalogue, and set up a CRM to track call outcomes. Over the 6-week build period the team made an average of 45 calls per day per agent, with daily reports sent to the client's owner. By the end of the engagement the retailer had a repeatable calling process it continued running with its own staff.

A software vendor based in Shoreditch was receiving demo requests through its website but had no process to sort serious buyers from browsers. We built a 3-person screening team that called every new request within a few hours, asked a fixed set of qualifying questions on budget and timeline, and logged results in the client's CRM. Only qualified leads were passed on to the client's closers, reducing time spent on unproductive demo calls.

This wholesale food supplier needed someone to manage its existing 85-account book while its own team chased new customers. Over an 8-month contract we handled reorder calls, contract renewal conversations and pricing queries, keeping a shared log of every account touchpoint. The client received a weekly summary of account activity and was able to redirect its internal staff toward new business development for the full duration of the contract.

A print and signage firm in Bermondsey had 140 leads sitting inactive in its CRM with no follow-up plan. We reviewed each contact, re-qualified interest by phone and email, and built a staged follow-up sequence covering the first eight weeks after contact. Of the dormant list, a portion converted into active quote requests, and the client's team kept using the follow-up structure after the project ended.

A commercial cleaning company wanted to test outbound appointment setting before hiring in-house. We ran a 10-week trial with a 2-person team calling facilities managers across South London, booking site visits directly into the client's calendar. The trial gave the client a clear view of booking rates and call volume needed before deciding whether to build a permanent internal desk.

This 12-week campaign targeted gym owners across London on behalf of a fitness equipment supplier. Calls focused on introducing a new commercial equipment range and offering site quotes. The campaign generated 63 qualified quote requests, all logged with contact details and equipment interest, then handed back to the client's own sales manager for closing.

A logistics broker was managing all client contacts through spreadsheets and email threads. We set up a CRM pipeline structured around their sales stages, migrated 220 existing contacts, and built a weekly reporting template. Two members of the client's staff were trained on daily use of the system, giving the business a consistent record of deals in progress going forward.

An office supplies distributor was missing contract renewal windows on a 60-account book due to inconsistent follow-up. We took over renewal calling on a fixed schedule, contacting each account 45 days ahead of expiry. Over the 6-month engagement the distributor saw fewer lapsed contracts and gained a repeatable renewal calendar it kept using afterward.

A commercial property agency in Islington was fielding a high volume of website enquiries, many from unqualified visitors. Over a 4-month period we screened every enquiry by phone, checking budget, timeline and space requirements before passing on serious leads. The agency's agents received an average of 38 qualified viewing requests per month, freeing them from filtering unqualified contacts themselves.

This packaging manufacturer needed a complete sales function without hiring internally. We provided a 5-person team covering outbound prospecting, quote preparation and account follow-up, working from the client's premises schedule and reporting lines. The setup has been running for 14 months, with the client reviewing performance and pricing quarterly against agreed targets.