Since 2021, our team of 19 has handled 1046 completed jobs for 950 clients across London. Below is a selection of ten engagements that show how an outsourced sales department is set up, run and adjusted over time. Each entry lists what was built, how it worked in practice, and what changed along the way.
We picked cases that cover the range of work we do: outbound calling desks, inbound qualification, CRM cleanup tied to a sales process, and account management handovers. Names of client businesses are not published; descriptions focus on the scope of work, the setup used and the measurable adjustments made during the contract.
No two sales desks are staffed the same way. Team size ranges from two callers to a six-person unit with a team lead. Some contracts run three months to cover a product launch, others continue past their first year — 96 of our clients have returned for a second contract once the first scope was finished.
Each card below names the project, its category, and a short account of the work. Click "View details" for a fuller breakdown, including the starting point, the actions taken, and the state of the sales process at handover or at the review date.
Set up a three-person outbound team for a building materials supplier in Southwark. Scripts, call schedules and a lead-scoring sheet were built in the first two weeks; the desk ran for eight months covering trade account renewals.
Took over inbound enquiry handling for a fitted furniture business receiving around 40 calls a week. Built a qualification checklist and booking process, reducing unqualified appointments passed to the client's design team.
Rebuilt the CRM pipeline stages for a commercial cleaning contractor operating across two London boroughs. Removed duplicate records, defined five clear stages, and trained two account handlers on the new logging process.
Managed 60 existing accounts for a print and signage company while the owner focused on production. Weekly check-in calls, quote follow-ups and reorder reminders were handled by one dedicated account manager over five months.
Ran a six-week outbound campaign for a commercial insurance broker ahead of policy renewal season. A two-person team worked from a segmented call list of 400 existing clients, logging outcomes directly into the broker's system.
Documented the full sales process for a catering equipment supplier, from first enquiry to invoice. The resulting handbook covered call scripts, quoting steps and escalation rules, later used to onboard two in-house hires.
Combined inbound enquiry response with outbound follow-up for an office fit-out contractor in Bermondsey. Four staff split between the two functions, with call volume tracked weekly to balance workload during a busy quarter.
Worked through a list of 180 lapsed accounts for a corporate gifting supplier, calling each one to check current needs and update contact details. One in-house rep continued the relationship once a call resulted in interest.
Set up a follow-up routine for unanswered quotes at a bespoke joinery workshop. Calls were placed three and seven days after each quote was sent, with outcomes recorded in a shared spreadsheet reviewed weekly with the owner.
Took on the entire sales function for an events equipment hire firm with no in-house sales staff at the time. This included inbound handling, outbound prospecting and quote preparation, running continuously for over a year.
Every engagement above started with a short call about the client's existing sales process and where the gaps were. We typically reply to new enquiries within 8 hours to arrange that first conversation.
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